Our rigorous lab tests have uncovered a range of unsafe products listed on various online marketplaces, as well as on the high street.įor example, our expert lab tests have revealed a range of dangerous Don't Buy smoke alarms and Don't Buy tumble dryers that could put you or your loved ones at risk. Which? is committed to improving safety standards for UK consumers. Get a smartwatch you can rely on - read our guide to the best smartwatches for 2022 Which? cares about product safety If you have any additional questions relating to the recall, call their customer service team on 08. There are additional details regarding the recall listed on the Fitbit website. Fitbit says it will also offering a 'special discount' on a selection of other devices and bands to those affected, but no further details on this are available at present. You can claim a full refund for your device through Fitbit's online refund centre. If you own a Fitbit Ionic smartwatch, you should stop using it immediately. 'If you own a Fitbit Ionic, please stop using your device.' It does not impact any other Fitbit smartwatches or trackers. 'This recall is specific to Fitbit Ionic devices.
We will offer a refund to Fitbit Ionic customers. We are taking this action out of an abundance of caution for our users. 'The health and safety of Fitbit users is our highest priority. The battery in the Ionic smartwatch can overheat, posing a burn hazard. 'We announced a voluntary recall of Fitbit Ionic smartwatches, which the company introduced in 2017 and stopped producing in 2020. Click here to find your local phone number.Fitbit states that the recall does not affect any other Fitbit smartwatches or trackers.Ī statement on the Fitbit's website reads:
If you have any questions not answered below, you can call customer service. You can also receive access to a special discount on select Fitbit devices, bands, and services, for a limited time.Īdditional details regarding this recall are provided in the FAQ below. If you own a Fitbit Ionic, please stop using your device.įor information on how to receive a refund, visit our refund center. This voluntary recall is specific to Fitbit Ionic devices. The health and safety of Fitbit users is our highest priority. Consumer Noticeįitbit, in conjunction with the US Consumer Product Safety Commission (CPSC), announced a voluntary recall of Fitbit Ionic smartwatches, which the company introduced in 2017 and stopped producing in 2020. If you're not located in the United States, click here to select your region.
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